The support is fantastic, you can make a phone call, and talk to whoever you want to. They are always receptive to what you are asking, and if they don’t know the answer they will find an answer for you. They listen to you and try to do the best for everybody. I think the technology support is fantastic, because I’m not a technology genius. I love that we have store visits and people come and help us. The whole concept in general is well thought out. There are always things that are going to change and we are going to be in that whirlwind of change, but it’s always been helpful. They look over your numbers and call you, it’s like they know your problems before you ask for help from them. I think the support is phenomenal.
There is never a day that is the same for better or for worse. You never know what’s coming in the door product wise. It’s really nice being apart of the community and being a mainstay for Murray. Owning your own store and giving back is really special I think.
The support that we get from Basecamp has been great. They have been the best support for us because I am not a risk taker, and if I thought I had to do this on my own, I wouldn’t have done it, and knowing there were smarter people than me behind it makes me feel better. We have the coolest store in town, we are the place to be and shop in Bossier City. Our store is the place to be and to be associated with that is awesome.
It’s a daily thing that’s being provided. The ongoing marketing support, for helping us create our entire marketing world that we’re focused on, to anytime there is issues training related, they are a phone call away or an email away. The amount of training they provide for our employees, the bouncing ideas off of people’s heads, it’s been fantastic.
We visited a store and just fell in love with the look of the store. We already knew we liked the concept, and then we just decided to go with Uptown Cheapskate. It’s just owning your own business. I feel like this is a business that we can grow into several locations. We can bring our family members into it, so I see that this is a business that eventually our kids will be able to run and everyone can join in this business.
While we were looking into retail businesses, we came across Uptown Cheapskate and instantly loved the idea of creating relationships with those in our community. There is no better feeling than when you can provide great service and great products to appreciating customers. The fact that Uptown Cheapskate has almost no carbon footprint and helps recycle great items is just another positive to this equation.
You have all these other people that are like minded entrepreneurs, and everyone comes at everything a little differently. They bring into the system just different ideas, different thoughts, processes, from what they did before in their lives. You always have a sounding board no matter what the challenge can be- you have someone else to reach out to. It’s easier being a part of the franchise with other owners where we are able to help each other out.